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Rob Edwards of Tech Republic, explains some
of the major issues surrounding tech
support such as: How do I minimize downtime
as well as the cost of engineers? What can
I do to make my help desk more efficient?
How do I make sure engineers who speak in
technical jargon don't confuse the end
users?
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Web Strategies: Making The Internet Part of Your Success.
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Digital Marketplaces: Enabling the Internet Economy.
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Improving LAN Performance: A Step-by-Step Planning Guide.
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Network Essentials for Small Businesses: A Step-by-Step Planning Guide.
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Gigabit Ethernet networking solutions.
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Right sizing your data warehouse.
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From Data Warehousing to E-Intelligence:
Scalable Enterprise Portals for the 21st
Century.
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Implementing an integrated document
management strategy on the web.
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Workflow on the web.
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Workflow for web-based customer service.
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A detailed Web Site Development Guide by Pascal Helou.
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The Right Tools for the
Job by Ian Lurie. Word
processors, graphics software, page layout
programs .... learn how to select the
technology that allows you to create the
best quality product, while still balancing
budget and deadline constraints.
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